Returns & refunds

What can be returned

• Items returned within 30 days of delivery.
• Unopened, with the manufacturer and tamper-evident seals intact.
• In the original packaging.

What can't be returned for a change of mind

Opened, used or partially consumed vitamins, minerals and supplements, products with broken or missing seals, and gift cards can't be returned for a change of mind. For safety, a supplement can't be resold once its seal is broken. Before opening a bottle, check the label, serving size and allergen statement; our How to read a supplement label page can help.

How to return an item

1. Email sales@naturalvitaminsonline.com with your order number and the items you want to return.
2. Within 1 business day, we email you a prepaid return label and packing instructions.
3. Pack the items in their original packaging, attach the label and drop the package off with the carrier.
4. When the return arrives and is approved, we confirm your refund by email.

Damaged, defective, incorrect or expired items

Damaged, defective, incorrect or expired items are always covered: email us your order number, clear photos, and the lot number and expiration date from the label, and we'll make it right. Please report visible delivery damage within 7 days. These are covered even after the 30-day window for change-of-mind returns. Please don't use any product that arrives with a broken safety seal.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval. Your bank may need a few more days to show the credit. Standard shipping is free, so there is no shipping charge to deduct.

Exchanges

The quickest way to swap is to place a new order for the item you want and return the original, unopened item for a free refund.

The complete terms are in our Refund policy. Questions? Email sales@naturalvitaminsonline.com.