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Terms of service
Last updated: November 10, 2026
1. About these terms
Natural Vitamins Online ("we", "us", "our") operates naturalvitaminsonline.com. These terms apply to your use of the website and to every order you place with us. Our Shipping policy, Refund policy and Privacy policy are part of these terms. By placing an order, you agree to them. Questions: sales@naturalvitaminsonline.com.
2. Who can order
You must be at least 18 years old, or the age of majority where you live, to place an order. We ship to U.S. addresses only. Some products may carry age or state-specific sales restrictions; where they apply, we will show them with the product or contact you before shipping.
3. Using the website
Please use the website lawfully. Do not interfere with its operation, try to access accounts or data that are not yours, or copy our content for commercial use without permission. You are responsible for keeping your account login private.
4. Dietary supplements and health information
Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease, and statements about them on this website have not been evaluated by the Food and Drug Administration. Our guides, label explanations and product information are general education, not medical advice. Talk to your doctor or pharmacist before starting a supplement, especially if you're pregnant or nursing, take medication, or have a medical condition. Always read the full product label, follow the directions and warnings, and do not exceed the stated serving size unless your doctor advises it.
5. Product information
We describe products using information from their manufacturers and labels. Manufacturers sometimes update formulas or packaging, so the label on the product you receive is the final reference for ingredients, allergens, serving size and directions; if it differs in a way that matters to you, you can return it under our Refund policy. Product photos are illustrations, and colors can look different on different screens.
6. Prices and payment
Prices are in U.S. dollars (USD). Sales tax, where applicable, is calculated at checkout. Payment is processed securely at checkout by our payment providers, and we do not store your full card number. If an item is listed at a clearly incorrect price because of an error, we will contact you before shipping and either offer the correct price or cancel the order with a full refund.
7. Orders
After you place an order, we email you a confirmation. Your order is accepted when we ship it. We may decline or cancel an order, for example if an item is unavailable, if we cannot verify payment, or if the quantities ordered suggest resale; any payment taken is then refunded in full.
8. Shipping and delivery
Standard shipping is free on every order to U.S. addresses, with no minimum order. Orders are prepared within 1–3 business days and typically arrive 3–7 business days after they ship. Details are in our Shipping policy. Risk of loss passes to you when the package is delivered.
9. Returns and refunds
Returns are free within 30 days of delivery for items that are unopened, with the manufacturer and tamper-evident seals intact, in their original packaging. We email you a prepaid return label, and we don't ask why something is coming back. Opened, used or partially consumed vitamins, minerals and supplements, products with broken or missing seals, and gift cards can't be returned for a change of mind. Approved refunds go back to your original payment method within 10 business days of approval. See our Refund policy.
10. Discount codes
Discount codes, such as WELCOME10, are subject to the conditions shown with them, have no cash value, and cannot be combined with other codes unless stated.
11. Warranties
Products are covered by any warranty the manufacturer provides. Nothing in these terms excludes implied warranties or other rights that cannot be excluded under the law of your state.
12. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect, incidental or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
13. Content and trademarks
The text, design and images on this website belong to us or our licensors. Product names, brands and logos belong to their respective owners, and their use here does not imply endorsement.
14. Privacy
Our Privacy policy explains how we handle personal information. If you live in California or another state with a consumer privacy law, you can use our Your Privacy Choices page to opt out of the sale or sharing of your personal information.
15. Questions and complaints
If something is not right, please email sales@naturalvitaminsonline.com first. We answer email Monday to Friday (Eastern Time) and reply within 1 business day.
16. Governing law
These terms are governed by the laws of the United States and of the state where your order is delivered, as they apply to consumer contracts. These terms do not limit any rights you have under the consumer protection laws of your state.
17. Changes to these terms
We may update these terms from time to time. The version shown on this page when you place your order applies to that order.
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