Refund policy

Return and Refund Policy

Thank you for shopping with Natural Vitamins Online. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Window

You may request a return for eligible items within 30 days of receiving your order. To start a return, please contact sales@naturalvitaminsonline.com with your order number and details of the items you wish to return.

Return Conditions

For returns under our voluntary 30-day return policy:

  • Items must be unused, unopened, and in their original packaging.

  • All manufacturer seals and tamper-evident seals must remain intact.

  • Items must not have been damaged, altered, or improperly stored after delivery.

  • Please provide your order number, receipt, or other proof of purchase.

These conditions do not limit your statutory rights regarding faulty, damaged, or incorrectly supplied goods.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, incorrect, or expired product, contact us at sales@naturalvitaminsonline.com as soon as possible so we can resolve the issue.

Where possible, include your order number and clear photos of the product, packaging, and any relevant batch or expiration information.

We ask that you report visible delivery damage within 7 days of receipt to help us investigate promptly. This request does not limit your statutory rights.

For returns caused by our error or a product defect, we will cover the necessary return shipping costs and provide a prepaid return label where a return is required. We will arrange an appropriate replacement or refund.

Do not consume any product that arrives with a broken safety seal or appears damaged or contaminated.

Exceptions

The following items are not eligible for return under our voluntary 30-day return policy:

  • Opened, used, or partially consumed vitamins, minerals, and dietary supplements.

  • Products with broken or missing manufacturer seals or tamper-evident seals.

  • Gift cards.

  • Items clearly marked as final sale at the time of purchase.

These exclusions do not affect any rights you have under applicable consumer law, including rights relating to defective or incorrectly supplied products.

Return Shipping

Please contact us before sending your return so we can provide return instructions.

Return shipping is free. For every eligible return within 30 days of delivery (unopened, with the manufacturer and tamper-evident seals intact, in the original packaging), we email you a prepaid return label, and we don't ask why you are sending it back. Please keep the tracking receipt until your refund is confirmed.

Returns of damaged, defective, or incorrect items are also free, and we will provide a prepaid return label whenever a return is required.

Exchanges

If you would like a different product, contact us to arrange the return of your eligible original item. You may then place a separate order for the replacement product.

For damaged, defective, or incorrect items, please contact us directly so we can arrange a suitable resolution.

European Union 14-Day Right of Withdrawal

Where EU consumer withdrawal rights apply to your purchase, you may cancel your order without giving a reason within 14 days of receiving your goods.

To exercise this right, email sales@naturalvitaminsonline.com with a clear statement of your decision to cancel. You must return the goods within 14 days of notifying us. You are responsible for return shipping costs unless we agree otherwise or the goods are faulty or incorrectly supplied.

Exceptions include goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

For a valid withdrawal, we will refund the applicable payments, including standard outbound delivery costs, within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional charges for premium delivery are not refundable.

Our voluntary return conditions do not override these statutory rights.

Return Address

Please contact us for return instructions before sending items to:

Natural Vitamins Online
2601 East 28th Street, STE 978
Signal Hill, California 90755
United States

Refunds

For returns under our voluntary 30-day policy, we will inspect the returned items and notify you whether your refund has been approved. If a refund is declined, we will explain the reason.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional time to display the credit.

Standard shipping is free, so there is no shipping charge to refund for change-of-mind returns. If the return is due to our error or a product defect, any shipping charges paid will also be refunded.

Where the law requires a different refund deadline or remedy, those requirements take precedence.

Contact Us

For return requests, refund questions, or assistance with your order, please contact:

Natural Vitamins Online
Email: sales@naturalvitaminsonline.com

Nothing in this policy limits or excludes your mandatory rights under applicable consumer law.