Quick answer: You'll receive a tracking number by email as soon as your order ships. The email links to the carrier's tracking page. Orders are prepared within 1–3 business days and typically arrive 3–7 business days after they ship.
How to track your order
- Open the shipping confirmation email and select the tracking link.
- If you have an account, sign in to see each order's status.
- Can't find the email? Check your spam or promotions folder, or email us with your order number.
What tracking messages mean
| Status | What it means |
|---|---|
| Label created | The package is packed and labeled and waiting for the carrier to pick it up. It may take a day before the first scan. |
| In transit | The carrier has the package and it is moving through its network. |
| Out for delivery | The package is on the delivery vehicle and should arrive that day. |
| Delivered | The carrier has marked the package as delivered. |
| Exception or delay | Something has slowed delivery, such as weather or an address question. Most exceptions clear within a few days. |
If tracking stops updating
If there has been no update for 3 business days, email sales@naturalvitaminsonline.com with your order number and we will open an inquiry with the carrier. Deliveries to Alaska, Hawaii, Puerto Rico, other U.S. territories and APO/FPO/DPO addresses can take longer.
If it says delivered but you can't find it
Check around entrances, mailrooms and with neighbors, and wait until the end of the day, since packages are sometimes scanned early. Then email us and we will start a carrier claim. Damaged, defective, incorrect or expired items are always covered: email us your order number, clear photos, and the lot number and expiration date from the label, and we'll make it right. Please report visible delivery damage within 7 days.
See also: Shipping · Returns & refunds · FAQ