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Shipping policy
Last updated: November 10, 2026
Free shipping on every U.S. order
Standard shipping is free on every order to U.S. addresses, with no minimum order. At checkout you will see "Free Standard Shipping" at $0.00, with tracking included. We deliver to all 50 states, Washington, D.C., Puerto Rico and other U.S. territories, and APO/FPO/DPO military addresses.
How long delivery takes
| Step | Typical time |
|---|---|
| Preparing your order (picking, checking and packing) | 1–3 business days |
| In transit with the carrier | 3–7 business days |
| Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO | Can take longer |
Orders are prepared within 1–3 business days and typically arrive 3–7 business days after they ship. Deliveries to Alaska, Hawaii, Puerto Rico, other U.S. territories and APO/FPO/DPO addresses can take longer. Business days are Monday through Friday, excluding federal holidays, so an order placed on a weekend starts preparation on the next business day. Severe weather, carrier delays and the December holiday rush can stretch these estimates; if your order is affected, we will tell you by email.
Tracking your order
You'll receive a tracking number by email as soon as your order ships. If tracking has not updated for 3 business days, email sales@naturalvitaminsonline.com with your order number and we will open an inquiry with the carrier. Our Track your order page explains the common tracking messages.
If we need more time
If your order cannot be prepared within 1–3 business days, we will email you a new estimated ship date. You can choose to wait or to cancel; if you cancel at that point, you receive a full refund.
Orders in more than one box
Larger orders, or orders with items from different suppliers, may arrive in separate packages. Each package has its own tracking number, and there is never an extra charge.
Heat, cold and storage in transit
Some products, such as softgels, gummies and certain probiotics, are sensitive to heat. Please bring packages inside promptly and store each product as its label directs. If a product arrives melted, leaking or otherwise damaged, it is covered (see below).
Addresses, P.O. boxes and APO/FPO/DPO
Please check your street address, apartment number and ZIP code before you pay. If you notice a mistake, email us right away; we can update the address until the carrier picks up the package. Some carriers do not deliver larger packages to P.O. boxes; if that applies to your order, we will ask you for a street address.
Prices and sales tax
Prices are in U.S. dollars (USD). Sales tax, where applicable, is calculated at checkout. Standard shipping adds nothing to your total.
Lost, damaged, expired or incorrect items
If tracking says "delivered" but you cannot find your package, check around entrances and mailrooms and ask neighbors, then email us so we can start a carrier claim. Damaged, defective, incorrect or expired items are always covered: email us your order number, clear photos, and the lot number and expiration date from the label, and we'll make it right. Please report visible delivery damage within 7 days. Please do not use any product that arrives with a broken safety seal.
Where we ship
Natural Vitamins Online ships to U.S. addresses only.
Questions
Email sales@naturalvitaminsonline.com. We answer email Monday to Friday (Eastern Time) and reply within 1 business day.
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